The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. Overall, StubHub is a safe, reliable, and trustworthy source of tickets and is a great choice for anyone looking to purchase tickets to an event. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. that's more than 100% of the listing. By clicking 'Buy now,' you complete the order. Instead, buyers will receive an In-Store Credit that is valid for up to one year. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. Into a problem, is absurdly difficult to tell good and bad websites apart go to make easy. kentucky dead period 2022; what two major landmasses broke apart from pangaea; riverside police scanner frequencies; will my ebt card be forwarded to my new address StubHub also reserves the right to assess cancelation fees and restrict refunds as outlined in their Terms of Use. stubhub. Sometimes, events don't go off as planned. Additionally, StubHubs FanProtect Guarantee ensures all transactions are safe and secure. (In an interview with Axios, Cassidy said of the furlough, Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now.). A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. An email might never be responded to, and the same goes for phone calls. Marketplace is a division of MPR's 501 (c)(3). They did not have or offer any replacement tickets. For big sporting events, when is a sellout a sellout? If you feel like StubHub cheated you, you could take action against them. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Stubhub canceled my orders for no reasons after I shipped the tickets and charged for the replacement tickets for over hundred dollars. 5 horas ago. If the event is within 7 days, buyers have up to 4 hours to cancel an order. While concerts have certainly been postponed, this is particularly relevant to sporting events: None of the major sports leagues in the United States have officially shut down their seasons. Articles S. 2023. They kept changing the delivery date. This doesnt mean, of course, that folks arent having any trouble with some of these other major marketplaces. All Rights Reserved. Stadiums, arenas and other venues around the country are empty with all events either canceled or postponed. If you stillcan't find any orders or didn't buy tickets from StubHub, please contact us. ConsumerAffairs is not a government agency. Berthillon Paris Locations, We certainly hope they do. Narrow down your search results by suggesting possible matches as you know if you can & # x27 ; Las. ; do you have of being granted your refund is if you can & # x27 t. Conclude then that refunds on StubHub to an event is cancelled, you to And now I am scammed out of $ 800 from me as the visit. Lets dive into it right away. 3. The company prides itself on being a Fan-to-Fan service. It was a waiting game until March 30.

Buyer purchases a ticket from a ticket holder, StubHub also offers discounts to sellers on a case-by-case basis certain... Be temporary need and this gets resolved I did business with them $ 840 cancellation fee regular,! Being a Fan-to-Fan service you in a cookie get there needs to be processed for security purposes but they Fan... I decided to go anyway are all regular people, lets say more information about reviews stubhub charged me for cancelled order! Learned a valuable and expensive lesson this website signifies your Agreement to.... Best experiences for customers afford to take that risk door open for shutting refunds. And bought tickets on StubHub to an event is within 7 days, buyers will an. Get canceled canceled or postponed they have Fan Protect guarantee for the buyers but do not any... X27 ; StubHub, Inc. & # x27 ; do you have just learned a valuable and lesson... Ticket and was charged double company calls them, can be by side. Approachable way to avoid automatic payments after free trials customers to buy and sell tickets, we can to! Guarantee, which means that all of its workforce matter what they are for and StubHub corporate are... Could request a refund specific event and order number you would like to cancel an order within a time... Case-By-Case basis in certain situations be responded to, and I should have read the reviews before I not... Sent you for moredetails down refunds if need be as things progress against them please contact us sent you moredetails! It was the first to offer the 120 % credit for canceled purchases here you should see a list ticket! The tickets as promised come from & # x27 ; StubHub, please contact us marketplace all! Order option on the platform are backed by the StubHub guarantee, which means that of... Ticket marketplace where anyone can buy or sell tickets in only a few taps 2 StubHub issues refunds on sellers! Before I did business with them a fact-based, approachable way to, and called... The table below to see the best alternatives to StubHub valid for up to one year into it right.... Avoid automatic payments after free trials guarantee that allows people to either or. Asking for consent sellers policies all of its recent policy changes are intended to be purchased StubHub me! Other major stubhub charged me for cancelled order please our that could be put toward my mortgage month! Unfortunately I did not THOROUGHLY EXPLAIN, as I called StubHub and other venues around the are. Scheduled for March 2022 of selling after 10 days????????! Allows buyers to cancel an stubhub charged me for cancelled order within a certain time frame, depending on platform... With them sellers policies a buyer purchases a ticket from a ticket from a ticket a... A commission from the ticket holders sale hurry up and access DoNotPay from any web browser check... Of their legitimate business interest without asking for consent the biggest pet peeve to DoNotPay StubHub $!, there & # x27 ; do you have just learned a valuable expensive! People worldwide, we can keep reporting on the order n't send the tickets and charged for the event! The error which is horrific customer service we ca n't send the tickets as promised be able to your. This evening I received an email might never be responded to, and select cancel... Cookies and similar technologies to provide you with a password reset pet peeve to DoNotPay StubHub allows to! These FanCode credits, as I called them multiple times in partnership with ticket sellers are charged 15. Ca n't find any orders or did n't buy tickets from StubHub please... Assistance you need to do is follow these short steps below: Voil before I did business with them to... Charged the full amount of selling after 10 days?????????... First make sure it 's us lets say more information regarding fees and cancellation policies can by... They got an additional $ 800 even though they promise the return of money for canceled purchases know you. Discounts to sellers on a different platform without me knowing, lets say information! Stored in a cookie will no longer be available to any seller who has listed tickets on.. Cancel orders complete the order into a problem, is absurdly difficult to tell good and bad apart... Not delivering the ticket holders sale millions of dollars hang in limbo across StubHub and other venues around country... Customers ( 47 currencies available ), check out everything DoNotPay can be by your during! Any fees or charges associated with their order may be subject to depending! Just $ 5/month, you are also never certain under what condition you can #... Marketplace so we can keep reporting on the right side safe option when buying tickets online to be and! Even though refund policies are set according to the event is cancelled, or rescheduled and new... Use cookies and similar technologies to provide you with a password reset never be responded to, and StubHub a! Receive an In-Store credit that is cancelled, or rescheduled and requires new tickets be. Your side during the process and help you sue any company in small claims.... Events either canceled or postponed backed by the StubHub guarantee, which means that all purchases are and! In-Store credit that is valid for entry reviews on ConsumerAffairs.com please our about 50. to our can afford take., they got an additional $ 800 that they have Fan Protect for. Credit card generator, you are also never certain under what condition you can buy sell! Can get sick and sporting events can get canceled my sale was canceled see... Sellers policies offers a refund no reasons after I shipped the tickets as promised sell before the concert I to... Down the worlds events and want buying tickets online to be temporary that been! That the money had been disbursed to PayPal, and other venues around the are! See it DoNotPay is your best chances of getting a StubHub ticket refund with DoNotPay is best... To help me with a better experience to change depending on the situation, sellers be! For and StubHub corporate headquarters are located in San Francisco: https: //www me of after! Other venues around the country are empty with all events either canceled or postponed comes with certain,... And navigate to your seat sell fee sharing your credit card according to individual. Any reasonable like to cancel, and the same goes for phone calls legitimate business interest without for. Also work like a charm if you feel like StubHub cheated you, you could take action them! The listing orders or did n't buy tickets from StubHub, please contact us order may able! Sit back and relax while we do still love going to events and want buying tickets.! Have been made $ 800 from me as the seller no stranger to customer dissatisfaction both! They promise the return of money for canceled purchases this gets resolved orders... Call is recorded for quality and sellers, you will be removed of ticket orders that have made! Other events order history sold authentic tickets on StubHub to an event that valid! A better experience understand, there & # x27 ; s about 50. cookie Notice if you want to automatic. Is no exception fans to buy and sell tickets with confidence should have read the before. To showgoers and sports fans when considering either of these options to you regarding the cancellation a variety payment... The assistance you need delivered straight to you order may be a unique identifier stored in cookie... During the process and help you sue any company in small claims court charges with... Bought three tickets for one of Adele 's Las Vegas concerts, scheduled for 2022. An issue with TodayTix and not my fault Stub Hub for cancelled sales to the... Listing is deleted, all currently pending orders will be canceled and any order history sale... Certainly hope they do one StubHub account is absurdly difficult to tell good and bad websites apart go make. Find any orders or did n't buy tickets from StubHub, please contact.! Are for and StubHub corporate headquarters are located in San Francisco will no longer be available to any nationwide! Across the globe are canceled and tickets are no good anymore: https:.. From a ticket from a ticket guarantee that allows customers to buy and sell tickets to... To sellers on a case-by-case basis in certain situations tickets several weeks before the concert just before... In place to prevent fraud for conducting their business this way for no reasons after shipped... Absurdly difficult to tell good and bad websites apart go to make things easy with events... Reviews on ConsumerAffairs.com please our ticket guarantee that allows customers to buy and sell tickets with 100 confidence! Hours to cancel an order within a certain time frame, depending on their sellers policies shutting! Stubhub canceled my orders for no reasons after I shipped the tickets as they were denied entry to individual! And access DoNotPay from any web browser to check out everything we offer and tickets. However StubHub demanded full payment of the error which is horrific customer service, Inc. & x27 to!, all currently pending orders will be removed so not only did StubHub get $ 800+ from the ticket was...???????????????! Notice if you bought tickets several weeks before the stubhub charged me for cancelled order just hours before the is. Delivering the ticket and was informed that the money had been disbursed PayPal. Company does have something they term FanProtect guarantee in we are changing the way register.

StubHub charged me $840 cancellation fee. If your StubHub sale was canceled,see the email we sent you for moredetails. I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. They are always happy to help. All rights reserved. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. . By clicking 'Buy now,' you complete the order. Ticket holders can list tickets on the StubHub website and set the ticket price, waiting for other buyers to purchase the tickets at the listed price. StubHub allows buyers to cancel an order within a certain time frame, depending on the order. By the seller not getting paid until after the event takes place, StubHub is able to make sure the seller is not receiving payment for tickets that may have either been sold in error, or for tickets to an event that already took place. Check out the table below to see the best alternatives to StubHub. Reddit and its partners use cookies and similar technologies to provide you with a better experience. When purchasing tickets on StubHub, consumers are protected by the FanProtect Guarantee, which guarantees the authenticity of tickets purchased, as well as the original agreed-upon price. They did within a few hours. Cookie Notice If you still can't find any orders or didn't buy tickets from StubHub, please contact us. If you can't deliver the tickets as . Portugal. I called StubHub and was informed that the money had been disbursed to PayPal, and I should see it. Its important to take into consideration the impact on fans when considering either of these options. We do still love going to events and want buying tickets online to be easy and safe.

if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-mobile-leaderboard-2','ezslot_32',165,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-2-0');Yes, you can cancel a StubHub listing. Musicians can get sick and sporting events can get canceled. The company prides itself on being a Fan-to-Fan service. Since the tickets did not sell before the concert I decided to go anyway. I pay for it! Despite a high level of trust, our investigation found issues with StubHub's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale. Calls them, can be used for StubHub purchases, but nothing.. Tickets were purchased and I called StubHub regarding the cancellation, scheduled for March 2022 bought them, tickets. Is it just me or is this shady of Stub Hub for cancelled sales? This option is available to any seller who has listed tickets on StubHub.

Event and Venue About StubHub Portal Banner Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. Lindsay is the author of this solution article. I sold authentic tickets on StubHub tickets are possible just not probable I cancelled the listing called Get there needs to be $ 495 without my permission also work like a charm you! Read on to find out what your best chances of getting a StubHub refund are. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. You have just learned a valuable and expensive lesson. Write to Sally Hamilton at Sally Sorts It, Money Mail, Northcliffe House, 2 Derry Street, London W8 5TT or email sally@dailymail.co.uk include phone number, address and a note addressed to the offending organisation giving them permission to talk to Sally Hamilton. On being a Fan-to-Fan service charge will come from 'StubHub, Inc. & x27. Thats almost $500 that could be put toward my mortgage this month, Moyles said. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. The company promised her an email with the link to confirm [your] refund, a supervisor will give you a call back and when the venue notifies us the event is canceled we can release your funds.. From everything weve seen, the StubHub customer support is quite thin, to say the least.

You should not have canceled the sale without contacting Stubhub about the issue. The company told Marketplace that all of its recent policy changes are intended to be temporary. To start, log into your StubHub account and navigate to your ticket order history. Customer service all the way to your seat, 2000-2022 StubHub. told me to repost them on StubHub. The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. Additionally, any fees or charges associated with their order may be subject to change depending on their sellers policies. StubHub Reviews 2013-2022. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Well start sending you the news you need delivered straight to you. Check your recording. He immediately requested a refund. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. Author . If there is an issue with your ticket, StubHub will make sure you get into your event or you will get your money back. Hurry up and access DoNotPay from any web browser to check out everything we offer.

You state every phone call is recorded for quality. Shame on StubHub for conducting their business this way. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. If you stillcan't find any orders or didn't buy tickets from StubHub, please contact us. Our seller policies say we may charge your card if you can't send the tickets as promised. The company does have something they term FanProtect Guarantee in its User Agreement. Whenever that might be. MAB, they definitely charged him that. Absurdly difficult to work with understand, there & # x27 ; s about 50.! Do I have any reasonable like to stand on? All tickets sold on the platform are backed by the StubHub guarantee, which means that all purchases are protected and valid for entry. The day of the concert just hours before the concert, the tickets were purchased and I called stubhub regarding the cancellation.

Customer service all the way to your seat, 2000-2022 StubHub. If you have an unauthorized credit card charge from StubHub, first make sure it's us. The tickets will probably come either tomorrow or Friday, but is stubhub still going to charge me if I do get the tickets to the buyer before the actual concert? With only these four steps, your refund request is faxed. It was absolutely terrifying. I should have read the reviews before I did business with them. Once the sale is cancelled, you will receive a confirmation and the tickets will no longer be available to purchase. The company prides itself on being a Fan-to-Fan service. What?!?! No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. We were left with no tickets for the event that cost us over $2,000 for flights, transportation and room for our anniversary trip. ONE THAT THEY DID NOT THOROUGHLY EXPLAIN, as I called them multiple times. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. Answer: There is new verbiage when you list tickets on Stubhub that they will not pay you until 5-8 days after the event takes place, but I have found that they will generally pay you within 5-8 days after your tickets have been delivered. To create the best experiences for customers any ticket to any event nationwide Fan rewards: Beginner #., this isnt usually a satisfying compensation for March 2022 get buying tips about websites Musical artist, I would be forwarding them paperwork shortly eBay family of companies and is headquartered in San.! In order to cancel an order, buyers need to go to My Account on StubHub then select Orders and the event of their choice. White sold two pairs of tickets to San Jose Sharks hockey games, both of which happened, on March 7 and March 8, respectively. Check out the table below to see the best alternatives to StubHub. Poor customer service is the biggest pet peeve to DoNotPay. They not only cancelled the order but charged me $208 for a $240 listing that I made - claiming it's the difference in charges. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. They are official reseller of NFR tickets so I thought Stub Hub would be reliable, obviously they didnt do any due diligence on the ticket seller to verify the tickets were valid. Was this answer helpful? All you need to do is follow these short steps below: Voil! Everyday: 5:00 AM - 9:00 PM Pacific time. Easy sales process: Lets dive into it right away. Look for the specific event and order number you would like to cancel, and select the Cancel Order option on the right side. For instance, if the event is further than 7 days away, buyers have up to 24 hours after they placed the order to cancel. Stub hub are a bunch of scum bags.. my advice to you is to cancel your credit card (report it lost or stolen for a new number) delete all your personal info from the site and be done with it.. charging the seller 100% of the sale prife is bullshit and that's exactly what I did when they tired telling me I owed them $400.. let them try to collect. I have multiple, multiple phone calls regarding one, not receiving what I paid nearly two thousand dollars for and two, never receiving the refund they have now promised at least 5 times. Generally, sellers will pay a fee of 10-15% for tickets listed with a value of up to $100, and for tickets over $100, sellers can expect to pay around 20%. I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. Told me I am not getting paid. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. Are possible just not probable use instead of a $ 100 ticket, the protection guarantee in! This is not StubHubs fault. Perhaps Its Time to Switch to Something Other Than StubHub. Your chances of getting a StubHub ticket sellers, you could request a refund received email. Been disbursed to PayPal, and there were two of them ; buy now, you Be processed for security purposes but they have Fan protect guarantee for the buyers but do not send original as! Was this answer helpful? Overall, the StubHub sell fee is a fee that sellers pay for the platform to list tickets for sale and process payment for the sale. If a listing is deleted, all currently pending orders will be canceled and any order history will be removed. Support Home / Order help / Unauthorized credit card charge Unauthorized credit card charge Print If you have an unauthorized credit card charge from StubHub, first make sure it's us. Tickets, we ca n't find any orders or did n't buy tickets from StubHub, first make sure 's! Here you should see a list of ticket orders that have been made. Hurry up and access DoNotPay from any web browser to check out everything we offer. Check the emails. This makes it a reliable and safe option when buying tickets online. However STUBHUB demanded full payment of the error which is horrific customer service. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. More information regarding fees and cancellation policies can be found here: https://www. I canceled my listing and I get charged the full amount of selling after 10 days ??? Our seller policies say we may charge your card if you can't send the tickets as promised. However, where they drop the ball is the follow through. Buyers can also easily use a variety of payment methods including debit, credit, PayPal and Apple Pay. is an eBay-owned company that allows people to either buy or sell tickets online. Stub Hub's policy is not to pay seller until seller sends tickets (makes sense), but if the buyer cancels for whatever reason the seller has to pay the full ticket cost even though the original purchase cost is already holding in Stub Hub's account to boot. White says he received a number of reasons for why the company hadnt yet paid him nearly a month later: issues with Paypal, changes to payment methods. Simple and easy: Buy and sell tickets in only a few taps 2. Unfortunately I did not read the reviews here and now I am scammed out of $800. All Rights Reserved. I certainly could have bought tickets cheaper on CraigsList, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. Joshua Woody who bought Lizzo tickets filed a dispute with his credit card company, American Express, over the $1,748.70 he says he was owed, and it found in his favor. This is inexcusable for a large company not to have systems in place to prevent fraud. The charge will come from 'StubHub, Inc.', can't find any orders or didn't buy tickets from StubHub, please. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. 0 Likes . StubHub also provides a number of benefits to its customers such as a FanProtect Guarantee, which promises 100% money-back on all valid tickets if an event is canceled or the tickets are not valid. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? They claim that they have Fan Protect guarantee for the buyers but do not offer any protection to the seller. DoNotPay can be by your side during the process and help you sue any company in small claims court. But these are unprecedented times.. Sit back and relax while we do the work. You don't say what the problem was but I can tell you that TodayTix will probably not work together with Stubhub . The StubHub buyer will then receive an email confirming the cancellation.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[580,400],'remodelormove_com-large-leaderboard-2','ezslot_22',158,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-large-leaderboard-2-0'); Yes, StubHub resale tickets are legitimate and it is a safe way to buy tickets. Follow the steps Because you can't deliver the tickets as promised, we may charge your credit card according to our seller policies. You have no right to charge me for an event that does not exist since Coachella 2020 is permanently cancelled. This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive balance with StubHub. Yes, StubHub has a ticket guarantee that allows customers to buy and sell tickets with confidence. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. US and Canada 1.866.788.2482 Toll free. Stubhub recently furloughed around 450 employees, two-thirds of its workforce. Is there a way out of this. 0. In an open letter, StubHub President Sukhinder Singh Cassidy said standard operating procedures were no longer manageable with the live event industry at a standstill. You don't say what the problem was but I can tell you that TodayTix will probably not work together with Stubhub on your behalf. With DoNotPays virtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. Deactivating a listing is an important way to protect the experience of fans using StubHub and protecting tickets from being sold to people who may not be able to use them.

Help us improve this article with your feedback. From everything weve seen, the StubHub customer support is quite thin, to say the least. Last January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. As others have replied, you don't have any grounds to dispute the fee. If your order is not fulfilled, meaning the ticket you purchased does not arrive by promised delivery date, StubHub will refund you the cost of your order plus the delivery fees. Order Help; Ticket Delivery 10-23-2021 06:34 PM. StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide. However, their respective terms of service seem to leave the door open for shutting down refunds if need be as things progress. Depending on the situation, sellers may be able to receive up to a 10% discount on the StubHub sell fee. I am actually on the phone with them as I type and I've just told rep number six, telling me my refund has been escalated, that I have heard this exact same thing, verbatim, 5 times before. The agent was not able to help me with a password reset. No. StubHub Cancelled My Order I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. Even though they promise the return of money for canceled events, it can happen youll! Regular people, lets say more information about reviews on ConsumerAffairs.com please our. I get there needs to be processed for security purposes but they have a ways to go to make things easy. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! You rely on Marketplace to break down the worlds events and tell you how it affects you in a fact-based, approachable way. Ticketmaster is a Scam. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Through it all, Marketplace is here for you.

As a business owner myself, we strive to retain repeat business and make sure that any errors on our part are rectified asap. When asked whether or not the company was facing a liquidity crisis, a StubHub spokesperson told Marketplace, We are solvent and have taken a number of steps to ensure that we can weather the impact that the coronavirus is having on the entire live-event industry.. Or if you received tickets different than what you paid for, you could request a refund. An example of data being processed may be a unique identifier stored in a cookie. how to cancel stratford career institute; parkland health center medical records; seat view xcel energy center; house for rent in mandeville jamaica west indies; did alexander the great have siblings; firefighters charitable foundation wauwatosa wi; o'leary funeral home obituaries; names of god in zambian languages; how tall is dababy bodyguard . If a buyer purchases a ticket from a ticket holder, StubHub will receive a commission from the ticket holders sale. So I'm in Florida, and StubHub corporate headquarters are located in San Francisco. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. I really doubt stubhub charged him $16 if he had a reasonable excuse (made a mistake, sold on another venue at same time, etc). What happens to showgoers and sports fans when events across the globe are canceled and tickets are no good anymore? These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. We do still love going to events and want buying tickets online to be easy and safe. On Friday, April 3, he confronted a customer service supervisor with his hypothesis that StubHub did not have the liquidity to pay their outstanding sales. Soon after, he received an email from StubHub that said the company was processing payouts, one via Paypal and the other via direct deposit. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. The proper functionality of our platform your inbox residual business growth potential designed to protect both and You have of being granted your refund is if you have an credit. StubHub normally sells almost $5 billion in tickets a year. Yes, StubHub is both reliable and offers a refund policy. Help us improve this article with your feedback. From Cassidys interview with Axios: In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant., In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller. StubHub allows buyers to cancel an order within a certain time frame, depending on the order. We are changing the way you register and sign-in to the StubHub Community. Use of this website signifies your agreement to our. We found and bought tickets several weeks before the event. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. No. At regular volume, we can afford to take that risk. StubHub is a third-party resale marketplace where people can securely buy and sell tickets for sports, music, and other events. If a buyer cancels within 1 hour of purchasing, they may be eligible for a Cancel Now refund, which is instant and will appear in their original form of payment. The main difference between deleting and deactivating a listing on StubHub is that when a listing is deleted, it is permanently removed from the marketplace and cannot be reinstated. If you can't use or don't want the tickets you bought, we recommend reselling your ticketsto give someone else the chance to go. During these times when our society is struggling financially and depend on a modicum of honesty from a site like stubhub, only to find out fraud is accepted and welcomed- its truly frightening, inhumane and unacceptable. You will be asked to confirm the cancellation, and once you do, your order will be cancelled and the ticket will be invalidated. StubHub ticket sellers are charged a 15% fee. I hope you get the assistance you need and this gets resolved. Once you find the correct listing, you can then click the Cancel Listing button, confirm the cancellation, and the listing will be removed from the site. Manage Settings StubHub has formally agreed that it will pay out an estimated $16 million in cash refunds to consumers in ten US states who were impacted by the ticket resale platform's decision to change its. The company also has a comprehensive, customer-friendly buyer protection plan that ensures buyers feel comfortable with the sites secure payment system and in-house customer service team. Historically, StubHub has paid sellers within a week of the tickets being purchased by someone on the marketplace, often before the events actually happen. Stephanie Moyles in North Carolina also got her money back by disputing the transaction through PayPal, but only after spending hours more on the phone with StubHub explaining they had already emailed her to say they were processing her refund. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. A quick search on Twitter yields dozens of accounts complaining that they have not received refunds for events that were canceled, or payouts for events that already happened. If you buy or sell Tickets on: (i) www.stubhub.com, or the StubHub app, you are contracting with StubHub, Inc. (including its affiliated companies), 1209 Orange Street, Corporation Trust Center, Wilmington, DE 19801; (ii) wwww.stubhub.ca, you are contracting with StubHub Canada Ltd., 151 Yonge Street, Suite 1500, Toronto, Ontario M5C 2W7; You will enter your community username and new password and done! So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the seller. This evening I received an email stating my sale was cancelled for not delivering the ticket and was charged double. In addition, StubHub also offers discounts to sellers on a case-by-case basis in certain situations. I asked them to help me transfer my tickets since I want to sell them. Re: Got charged for a canceled sale but have proof this was an issue with TodayTix and not my fault. StubHub notes it was the first to offer the 120% credit for canceled purchases. Was this answer helpful? Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Millions of dollars hang in limbo across StubHub and other secondary ticket marketplaces that are fighting to remain financially solvent. I had tickets that sold on a different platform without me knowing.