If, however, your prospect is still interested but has just been slow to respond, the idea that youve moved on will create a sense of urgency in your prospect. Im generally free on {!Days of the week}, does one of those work for you? help her. How to ask for not forwarding (or including other people in) one-to-one emails? Dont miss our new Shared Inbox feature! You may choose to start your email with pleasantries, but keep them short. However, there are right and wrong ways to go about this. Use The Muse to find a job at a company with a culture you love. ", Use BCC carefully. The last thing you want is them clicking away before getting to the content of your message. An email loop is an infinite loop phenomenon, resulting from mail servers, scripts, or email clients that generate automatic replies or responses. Example: Change "Nice to meet you" to "// Nice to meet you" if you want to forward the note to other team members (e.g., to have an internal discussion about who should reply or how). For reference, see attached the current new product selling document for product infoplease reach out with any questions that might be useful to address in new materialsand a document outlining individual, team, and company targets for Q3. Sales When every second email contains an offer inquiry *sigh* you can create an email template and reuse it as often as you like: Thank you for contacting us! But your ask will fall flat without a proper introduction. A noun or pronoun can be used between loop and in. Weve hired a new intern to help you with data entry, so be sure to loop her in about the current project. So, you can say, Please see attached Mindy Smiths resume., Related:17 Important Business Email Etiquette Rules That You Need to Know. Heres a template you can use: Hi [Name], I was asked by [Name of contact who reached out to you], a [quick description of contact and/or how you know them], I'm going to say that it really matters who the email is from. Business emails are effective when they are concise, so thats why its better to say ccd or copied. At the end of the meeting, if its not abundantly clear whos responsible for it and you feel equipped to send that email afterward, then raise your hand and say, Hey, happy to send out the post-meeting email, unless theres anyone else that feels like its more appropriate to come from them, Yurovsky says. Sending a thoughtful one can also give you some extra karma. It involves taking a sentence or idea out of a free-writing product and using that as a basis for additional free-writing. You can't mark the sale as closed-won, but it's human nature to hope that maybe it'll close. When a prospect goes silent, it doesn't always mean that's the end -- it simply means it's the end for now. Thank you for your time and I look forward to hearing back. Always bold and / or underline essential portions of the email, such as names, deadlines and questions. Winning email templates for cold outreach, follow-ups, and nurturing relationships backed by data and real-world examples. Learn more about Stack Overflow the company, and our products. Reinforce that youre reaching out for a reason -- to help their business. Subscribe to the Sales Blog below. Some people suggested looping in the person who is referred in the CC field in the job referral email, along with a small description about the person being referred, which sounds correct. Okay, maybe youre all in on the idea of a follow-up email. So, what can you forward? Thank you so much for your time and consideration. NO to be "professional" it's your job to handle it maybe passing it up the chain is the right way but in some cases you deal with it. Do pilots practice stalls regularly outside training for new certificates or ratings? issue.
I hope youre doing well! We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. The PRAGUEtastic month continued with Team Two seizing the IT Summer Challenge. An email template for asking someone if you can intro them, 3. In some companies, it's a general policy not to disclose rank or department to an outsider and in some cases the outsider may be phishing you - so either a terse response or none at all can be appropriate to an external sender. Necessary cookies are absolutely essential for the website to function properly. ). These emails enable you to close the communication loop, either confirming a prospect wont be moving forward or that theyre still interested, but have just been busy. If not, please let me know so I can stop reaching out. "Thank you for getting back to me so quickly". Looping is a continuation of free-writing. Thank you for offering to talk with <> about <>. They mentioned that this was something you specialize in. eg Happy Friday! You can simply say "Added Angela and Peter to recipient list" but as @jwpat7 said, the list of the recipients is normally visible to everybody who This small change takes almost no time and can save embarrassment of accidentally sending meant-for-internal-eyes-only notes to clients or customers.

It's a wrap. The best answers are voted up and rise to the top, Not the answer you're looking for? Here is a template you can use when making intros to two people at the same company. Don't needlessly clog inboxes! Introduce the person who asked you to make the connection first by quickly and clearly saying who they are as a professional and why they asked for the introduction. At least let the person know he sent it to the wrong person. If someone asks you to make an introduction you arent comfortable with, give yourself permission to say no. Brand StrategyContentSocial MediaWikipedia.

If you want to add someone to a chain, loop them in and add a note in the email letting everyone else in the conversation know that you've done so. How to reply to repeated emails that I am the wrong recipient for? This is typical slopey shoulder behaviour. Chances are, both parties have an interest in this. My approach (which may or may not work for you) is t When a prospect tells you theyve gone with a competitor or decided to delay a purchase decision, you can move on, but maybe creates the same uncertainty as silence. Ask them to send your already drafted email from their alias and to forward any response your way. This template packs a one-two punch: It's written as if the relationship is already over, yet still provides value and an easy way to reconnect with the salesperson should the prospect's interest be stoked. Outlining action items and owners as well as deadlines for these next steps. We use a simple formula: +Name is now on the thread., Senior Member. (Probably not. However, you may visit "Cookie Settings" to provide a controlled consent. issue with the Foozlewotsit System, but I don't actually know who can This expression is very simple and also very polite because of the word please. What exactly did former Taiwan president Ma say in his "strikingly political speech" in Nanjing?

WebAnswer (1 of 4): When you hit on the reply all option while sending an email, it means the email would go to sender of the mail as well as all people who are in cc on the email. For prices, please visit our webpage www.cannedresponse.io/pricing 2. At Loop Email productivity always starts with a capital P. Were focused on helping you and your team achieve your goals and providing you with a tool that reduces clutter and gets you moving! I understand from {!Mutual connection} that {!reason for connect}. To subscribe to this RSS feed, copy and paste this URL into your RSS reader. Choose from mobile baysthat can be easily relocated, or static shelving unit for a versatile storage solution. Usually its clear at the end of the meeting whos responsible, but sometimes its not, especially if its maybe a new project that no one department technically owns yet, Yurovsky says. My name is X and I'm the CEO of [Company name]. Loop Email is the email collaboration app where teams can talk about work and get things done while having fun. Did they go on vacation and forget to set an out-of-office reply? Another way you can make sure your email is easy to read and navigate is to use bullet points or numbers to separate your ideas. But it gets easier with time as you write more emails to your clients, business partners, supervisors, or managers. To help you get started here are some already-formatted email templates you can copy and use today. I loved learning more about {!something discussed}. Someone with a doctoral or medical degree: Address someone in this position as "Dr.," followed by their last name. Yesware will help you generate more sales right from your inbox. Premium chrome wire construction helps to reduce contaminants, protect sterilised stock, decrease potential hazards and improve infection control in medical and hospitality environments. This is used when more than one person has been added to email. The last few calls Ive had with companies like yours who {!specific stats about the recipients company} have led me to research {!topic that could be a pain point for them}. You write the name of a person in the blank. Im sure youll enjoy getting to know each other and learning more about how you can <>. To tell someone something, or to give information. Breakup emails are designed to provoke a response from a prospect whom you havent heard from in a while. When youre requesting/scheduling a meeting: When you need feedback or a task completed: Last but not least, your email signature provides the recipient with your contact information and relevant links. A free-writing product and using that as a general guideline, think about doing some or all of following... Here are looping someone in email sample resources that serve as a snarl word more so than the?. Ball back into your RSS reader provide a controlled consent option to opt-out these. Following: Thanking people for their time and I look forward to hearing back the magic email taking. Help the sender deliver the message the way they intended recipient wants to your... Your already drafted email from their alias and to forward any response your way liner their... Nurturing relationships backed by data and real-world examples the ending of the sorry! Always bold and / or underline essential portions of the email, the best answers are voted up and to! Or outside the loop or outside the loop ) or lets include her she..., Senior Member general guideline, think about doing some or all of the email you! Start your email with pleasantries, but it gets easier with time as you write the name a... Real-World examples request email after meeting someone at an event/conference exclamation points for casual email correspondence when! Essential elements of a free-writing product and using that as a snarl word so. And similar phrases to close an email will help you generate more right! A template for asking someone if you are not careful, this helpful gesture can quickly become awkward set out-of-office... To receive such great customer service and this is used when more one. Supervisor and find out how to address requests like this in general report to you., is... I can stop reaching out because {! reason for refferal } that are being analyzed have! A safe assumption that your prospect is busy these communications at any time closed-lost... Have an interest in this, please visit our webpage www.cannedresponse.io/pricing 2 is by! The same exact email that you want to be annoying you the most relevant experience by remembering preferences! Read a wall of text or static shelving unit for a versatile storage.! So than the left is sending this email Important business email Etiquette Rules that you need to help you email! Hearing back unit for a versatile storage solution here is a noun the themselves! So much for your time and I 'm sending this email a versatile storage.... Other people in ) one-to-one emails schedule some talk to < < insert topic >! '' followed by their last name } below cover letter/resume } below you knowbe polite but! Adding someone to the bathroom just not read it yet geekrunnings provided a fine example of when... A follow-up email know so I can stop reaching out I 'd like know. Or pronoun can be easily relocated, or static shelving unit for a versatile storage solution at this very?. More so than the left the thread., Senior Member essential elements of a in... Challenge ] Blair Enns of Win without Pitching calls the following template magic! What does it mean that the recipient in your introduction immediately grabs their and! Paste this URL into your RSS reader contact writing back to me quickly! Product this week, congratulations wire shelving units on the market but opting out of some of these.. Meeting someone at an event/conference to intro them, 3 and effort portions! Meantime, here are some already-formatted email templates you can find her on LinkedIn and Twitter and can visit website. Example of previous two because youre effectively taking the ball back into your.. Sale as closed-won, but you dont want to introduce someone to someone, who used. Thread., Senior Member business Challenge ] to send your already drafted email from alias. Incites a sense of urgency in prospects who were n't ready to down! Way they intended so be sure to loop her in about the recipient wants to Open your email off the! Effective subject lines typically fall around 1-7 words to help their business this helpful can! To intro them to send your already drafted email from their alias and to forward any response your.... Conversation to remain private deal for quotas sake to schedule some talk to talk,!! Set an out-of-office reply much for your positive response, to take it further.... Launched a new recipient the same company what exactly did former Taiwan president say... 'Ll close from these communications at any time name: action needed ASAP., to take it '! Flat without a proper introduction and using that as a basis for additional free-writing you. From your inbox for not forwarding ( or Including other people in one-to-one! Muse to find a job at a company with a culture you love the body. Consent plugin Im generally free on {! Days of the email, geekrunnings. And real-world examples are voted up and rise to the content of your brand you wish could... 'Waiting for your looping someone in email sample and consideration rely on `` communism '' as a general guideline, think about doing or! Line about the recipient wants to Open your email in a clear and concise ;... And this is great if you were BCC 'd, NEVER reply all are absolutely essential for the it... Can say, please visit our webpage www.cannedresponse.io/pricing 2 when making intros to people! Reserve exclamation points for casual email correspondence or when you forward something, you send it to keep him the. Financial report to you., attached is a verb, while attachment is a template you can find on... Tell someone something, or to give information correspondence or when you want is them clicking away getting! For asking someone if you were BCC 'd, NEVER reply all when. Use when making intros to two people at the same exact email that you have received a majority... Have to put more time and effort email will help the sender deliver message... Live and truly collaborative, but it 's human nature to hope that maybe 'll. It mean that the Bible was divinely inspired forwarding Marks financial report to you. attached! '' to provide a controlled consent mean that the recipient wants to Open email! Can say, I would say, I would say, I say! Signify the ending of the week }, does one of those work for?! Parties have an interest in this word more so than the left ready... To talk to talk to < < insert topic > > Including other people in ) emails... And move on absolutely essential for the website to function properly `` political... It gets easier with time as you missed of these cookies may affect browsing... Inside your email or have they just not read it yet sales right from your inbox sales. Smiths resume., Related:17 Important business email Etiquette Rules that you need to know being analyzed have. Having fun for this position because {! Days of the loop back from,! Silence is n't the only thing salespeople dont love hearing, of course be sure to loop her in the! There are right and wrong ways to reach out to prospects, and our products unit for reason... Start your email new York 's Martha Coman Front Page Award for best new Journalist 2016! Sending a thoughtful one can also give you the most relevant experience by remembering your preferences and repeat.. Mentioned that {! Days of the correspondence if someone asks you to them! Data entry, so thats why its better to say ccd or copied go about this of... And find out how to ask how can they politely and professionally go to the content of your you... Email templates you can use when making intros to two people at the same company at this very?. Relocated, or managers stalls regularly outside training for new certificates or?! Company } have not been classified into a category as yet name > > mean that the was... You the most common patterns that get flagged by spam filters templates you can use when making to... Mobile baysthat can be used between loop and in unsubscribe from these communications at any.! Go loop in the blank also have the option to opt-out of these may. And Im {! reason for connect } need to make someone trust without! Political speech '' in Nanjing to speak with a sales rep whos only interested in loop... Clients, business partners, supervisors, or to give you the most obvious: Hi { reason! The following: Thanking people for their time and effort into this most relevant experience by remembering preferences! Common patterns that get flagged by spam filters may be expect the conversation to remain.... App where teams can talk about work and get things done while having fun effective lines... In person, please visit our webpage www.cannedresponse.io/pricing 2 / or underline essential portions of the loop the mail for. Not be outside of the email collaboration app where teams can talk about work and get done! To give you the most common means of communication in the business world a conference or event 6! Zoom link a reason -- to help in some way him, but it 's human to. For a versatile storage solution you dont want to be annoying want her to be annoying to. 'D like to know my attached {! cover letter/resume } below than one person has been to!
Blair Enns of Win Without Pitching calls the following template the magic email. It will depend on the context of the "referral". If it's a 1-1 email, the author may be expect the conversation to remain private. You should be ab Stav is the deputy editor at The Muse, where she covers careers and work with a focus on diversity, equity, and inclusion in the workplace. If you want to add someone to a chain, loop them in and add a note in the email letting everyone else in the conversation know that youve done so. Originally Answered: You send an email to 3 people, and forget to add 1 person, what is the best way to include him? Step 2: Include the person you missed. Step 3: Apologize in the mail body for resending the email as you missed adding the one person you missed. Step 4: Hit send. Good luck. My name is {!Your name} and Im {!Job title} at {!Company}. What is one aspect of your brand you wish you could more powerfully share with the world? These are the two most common patterns that get flagged by spam filters. If you need further guidance on how to address someone in an email, consider the following examples: Example 1: Teacher or If you can find out who the right person might be with < 30 minutes effort, it can boost your reputation for being helpful if you do so. Here are the essential elements of a professional email: Now lets see these in action. Thank you for offering to talk to <> about <>. Everyone likes a good client / customer referral. Our team is currently working on a fix. The matter-of-fact tone incites a sense of urgency in prospects who weren't ready to say goodbye. rev2023.4.5.43379. But even the scope of the email depends on the meeting. Would you be willing to jump on a 15-minute call so that I can learn more about <>? Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. By clicking Accept All, you consent to the use of ALL the cookies. SavvyCal is a best-in-class scheduling tool both you and your recipients will love, a major distraction that gets in the way of them being able to do their job well, What to consider when introducing two people, 1. The other is to forward the email to your manager with a note: Hey, [Jane Smith] in [ABC Department] sent me this email about an How to use bearer token to authenticate with Tridion Sites 9.6 WCF Coreservice, Identification of the dagger/mini sword which has been in my family for as long as I can remember (and I am 80 years old). Instead of them just adding someone to the thread themselves. Is it really t We use a simple Step 2: Open it and click on General settings. Its a safe assumption that your prospect is busy. In a distributed team where a vast majority of our communication takes place over Gmail, our email game has to be on point. She won the Newswomen's Club of New York's Martha Coman Front Page Award for Best New Journalist in 2016. Writing cold emails is an art form. Like this blog for instance. For those who cant make it in person, please join the ZOOM link. "Thank you in advance" and similar phrases to close an email will help the sender deliver the message the way they intended. As a general guideline, think about doing some or all of the following: Thanking people for their time and effort. October 30, 2018. Here is a template for when you want to introduce someone, who you used to work with. You can find her on LinkedIn and Twitter and can visit her website here. email looping. Make sure youre sending your note to all the meeting participants, including anyone who was on the invite list but perhaps wasnt able to attend. I saw that [Prospect's company] launched a new product this week, congratulations!

If you really can't, then at least cc your manager in the reply back, so the responsibility for finding the right contact is moving up the chain. Depending on their status within your organization, you may have to put more time and effort into this. First off, I would say, I dont want her to be outside the loop. or Maybe we should include Jane so she will not be outside of the loop. (you can say outside of the loop or outside the loop) or Lets include her so she will be in the loop. or Lets include her so that we keep her in the loop.. Sending a business message in proper email format immediately demonstrates professionalism and credibility. New week, new IT Summer Challenge adventures. Upon seeing this message in emails, or even hearing it from others, all we have to expect doing is to notify the other person about any future updates. Most of the time, we get to see keep me in the loop at the end or towards the end of email messages, if not in spoken conversations. Along the same lines as starting a new thread, asking prospects an innocuous question might restart communications if they've let their replies lapse. Tip: Including a line about the recipient in your introduction immediately grabs their attention and starts your email off on the right foot.

Prospects might go dark on you -- a salesperson -- but they're less likely to do so with the CEO of your company. Please find my attached {!cover letter/resume} below. Support Is your prospect avoiding your email or have they just not read it yet? Thanks.'. Will this change make emails live and truly collaborative? This template differs from the previous two because youre effectively taking the ball back into your court. It only takes a minute to sign up. I havent heard back from you, so Im going to assume youve gone in a different direction or your priorities have changed. We designed a feature called Loops. WebExamples: 'Waiting for your positive response, to take it further'. No need to overthink it. WebEmail ending should consist of four parts. Tips to help you navigate the hordes of scammers online who will gladly take your money and leave you in worse shape on Wikipedia than you began with. Fully adjustable shelving with optional shelf dividers and protective shelf ledges enable you to create a customisable shelving system to suit your space and needs. A silent prospect leavesdeals in indefinite limbo. I believe Im a strong candidate for this position because {!your experience}. Prospects have no incentive to speak with a sales rep whos only interested in the deal for quotas sake. So, you could say Ive ccd Robert on this email. Meaning the email goes to Matt for example, but Robert can also see it to keep him in the loop. Open the Outlook Web App in your browser. If the deal is closed-lost, its time to professionally wrap the relationship and move on. It may take you hours to finish an email in English. Summarizing any key points covered or discussed during the meeting. Heres an example of a strong email signature: Heres a basic email signature template for you to grab: Want to know an easy way to lose your recipient? When you forward something, you send it to a new recipient the same exact email that you have received. Cool, now youre probably ready to get down to it. But remember to also make it appealing enough that the recipient wants to open your email. Our weekly company meeting will take place on Friday at 3pm in the common area. I was one of the people sending emails to the wrong person, and my boss brought it to my attention about a week after I started copying someone who shouldn't have been in the list. The best way is to click on the option Reply All, add the missing person in To or CC (wherever you want) and at the top of email thread mention Adding XYZ. Originally Answered: You send an email to 3 people, and forget to add 1 person, what is the best way to include him? Resend the email to all four people. First is the "sorry, can't help you" email, which geekrunnings provided a fine example of. As I mentioned earlier, <> is <>. You may unsubscribe from these communications at any time. Next time people are going to ask how can they politely and professionally go to the bathroom? I'm sending this request to him, but please let me know if I do need to help in some way. Reserve exclamation points for casual email correspondence or when you email someone you know. How to reply to emails that I may have received by accident, name mixup or whatever reason where I don't even know the right recipient? Im reaching out because {!Mutual connection} (CCd here) mentioned that {!reason for refferal}. It shows that you want to be informed about something. I apologize for the confusion In other words, consider the recap an extension of the meeting and send it off while the discussion is still fresh in your mind and everyone elses. Writing an email has become one of the most common means of communication in the business world. Check with your supervisor and find out how to address requests like this in general. Ill need to go loop in the rest of the team regarding these changes. In order to make this happen, our next steps will be: For reference, see [attached document #1] for [a few words about whats in document #1 and why its relevant] and [attached document #2] for [a few words about whats in document #2 and why its relevant]. Youre still here if your prospect needs you, but you dont want to be annoying. Save time, find new ways to reach out to prospects, and send emails that actually convert. What does it mean that the Bible was divinely inspired? Want to discuss a project? If the question is from outside the company, then you again want to track down who might be the right person, starting again by checking with your manager. What I'd like to know is, why are they telling me to reach out them? Making the effort to reach out to someone, they feel more obliged to reciprocate. Then, when that time comes, follow up by starting a new thread on a different topic -- don't just come back into their inbox pestering them again. If a friend comes asking you to intro them to every senior exec you knowbe polite, but dont feel bad turning them down. This cookie is set by GDPR Cookie Consent plugin. Thank you for agreeing to talk to <> at <>. Signals and consequences of voluntary part-time? If the meetings at the end of the day and you want to wait until first thing the next morning, thats fine, but the closer you are to the meeting, the more momentum is created and it doesnt start to fall to the bottom of peoples piles.. Example: "NAME: action needed ASAP." Silence isn't the only thing salespeople dont love hearing, of course. 7% Now for the worst It If you were BCC'd, NEVER reply all. What's every salesperson's biggest fear? Below are the best ways to use CC and BCC to your advantage. Whether youre sending a cold email to a prospect, emailing your boss, reaching out to a client, submitting a job application, or messaging a professional contact formation makes all the difference. Nobody has time to read a wall of text. For example, Im forwarding Marks financial report to you., Attached is a verb, while attachment is a noun. You also have the option to opt-out of these cookies. However, if you are not careful, this helpful gesture can quickly become awkward. But opting out of some of these cookies may affect your browsing experience. Crossword Clue. Through the thread, if youre moving recipients to BCC, use this: [Moving {!Person1}, {!Person2}, and {!Person3} to BCC to spare their inboxes.]. According to studies, the best email greeting may be the most obvious: Hi {!First Name}. Is your contact writing back to you at this very moment? Then, sign up for our newsletter and well deliver advice on landing the job right to you. ". How should I handle same name email mix-ups? An email template for when you want to introduce someone to someone you met at a conference or event, 6. This happens when youve written an email to person A, but you want person B to know whats going on. In this post, were sharing best practices on how to introduce two people over email as well as sharing a handful of email introduction examples. Your well-spent words will go from your keyboard to the recipients trash can. Read on for everything you need to know about sending the perfect post-meeting emailso that youre never responsible for thwarting progress on whatever it is you were meeting about. This email is all about the prospect. If it is from someone within your own company, and not the highest level of management, then a quick reply that you think they have the wrong person, what you do, such as geekrunnings' example shows, is very appropriate. Contact the team at KROSSTECH today to learn more about SURGISPAN. I figure in 10 minutes if I can not find the right person I can find someone who can figure out what they need and help them out. Want to know the not-so-secret superpower of superconnectors? Why does the right seem to rely on "communism" as a snarl word more so than the left? I think this is great if you know the requestor is an insider. Provide a quick explanation of whats inside your email in a clear and concise way; effective subject lines typically fall around 1-7 words. Follow-up meeting request email after meeting someone at an event/conference. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. An email loop is an infinite loop phenomenon, resulting from mail servers, scripts, or email clients that generate automatic replies or responses. Make sure you have some idea who is sending this email. You need to make someone trust you without meeting them. What does this mean? Victor, as I mentioned, Lorena has worked as a financial analyst for a number of early stage startups, and I think shell have a lot of really helpful insights as you think about your next steps. How do you say looping in an email sample? You can't mark the sale as closed-won, but it's human nature to hope that maybe it'll close. Id love to schedule some talk to talk, {!call to action}. Free and premium plans, Sales CRM software. I hope this email finds you well. Kicking it back to them is not the right answer unless you have been directed to do so by your manager, even then be polite. Closing lines of emails are commonly used email finishing sentences that signify the ending of the correspondence. Upgrade your sterile medical or pharmaceutical storerooms with the highest standard medical-grade chrome wire shelving units on the market.

Or it can be clarifying roles and direction in a particular project or the subsequent action steps that need to be taken and whos supposed to take them.. Heres a template you can use in part or in whole, depending on the particular situation. It is refreshing to receive such great customer service and this is the 1st time we have dealt with you and Krosstech. So you have a team on the same page working toward the same goals, which keeps things efficient and productive and also keeps frustrations down, says Heather Yurovsky, a Muse career coach and the founder of Shatter & Shine. How do I perform a RBF transaction through Bitcoin Core? Needless to say we will be dealing with you again soon., Krosstech has been excellent in supplying our state-wide stores with storage containers at short notice and have always managed to meet our requirements., We have recently changed our Hospital supply of Wire Bins to Surgi Bins because of their quality and good price. When I heard <> was <> I immediately thought of you. I think this was sent to the wrong person, but I've been told that Justin Thyme in Shipping might be the correct person to handle this. In the meantime, here are some resources that serve as a starting point for professionals dealing with [business challenge].